Terms of Service

By downloading, installing, or using the GroboFood mobile application ("App"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you must immediately stop using the App.

GroboFood is a Canadian food-tech platform operated by GroboFood Inc. ("GroboFood", "we", "our", or "us"), incorporated in Ontario, Canada. The App connects health-conscious consumers with local food vendors, farmers, and artisan producers, and provides nutrition tracking, AI-powered food scanning, meal planning, recipe sharing, and community tools.

These Terms constitute a legally binding agreement between you and GroboFood. If you are accepting these Terms on behalf of an organization (e.g., as a vendor), you represent that you have the authority to bind that organization.

(a) Age Requirement. You must be at least 16 years of age to create an account. By creating an account, you represent that you meet this age requirement. We do not knowingly permit persons under 16 to use the App.

(b) Accurate Information. You agree to provide accurate, current, and complete information when creating your account and to keep it updated. GroboFood reserves the right to suspend or terminate accounts with inaccurate information.

(c) Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@grobofood.com if you suspect unauthorized access. GroboFood is not liable for any loss or damage resulting from your failure to protect your credentials.

(d) One Account Per Person. Each individual may maintain only one personal consumer account. Vendor accounts are separate and subject to Section 4.

You agree to use the App only for lawful purposes and in accordance with these Terms. You must NOT:

• Use the App for any fraudulent, deceptive, or unlawful purpose.

• Attempt to reverse-engineer, decompile, or extract source code from the App.

• Use automated scripts, bots, scrapers, or crawlers to access or extract data.

• Circumvent, disable, or interfere with security features or access controls.

• Upload malware, viruses, or any code designed to damage or alter the App.

• Impersonate any person, vendor, or business entity.

• Use the App to transmit unsolicited commercial communications (spam).

• Create fake reviews, ratings, or endorsements for vendors or products.

• Manipulate nutritional data or food logs to deceive other users.

• Violate any applicable local, provincial, federal, or international law.

GroboFood reserves the right to investigate violations and take appropriate action, including suspending or terminating your account, removing your content, or referring matters to law enforcement.

(a) Vendor Eligibility. To list products as a vendor, you must complete our vendor onboarding process, provide accurate business information, and connect a Stripe account for payment processing. GroboFood reserves the right to approve or reject any vendor application.

(b) Vendor Responsibilities. Vendors are solely responsible for:

• The accuracy of all product listings, descriptions, ingredients, allergen information, and pricing.

• Compliance with all applicable federal, provincial, and municipal food safety, labeling, and health regulations (including the Safe Food for Canadians Act and applicable Ontario regulations).

• Maintaining all required business licenses, permits, and food handler certifications.

• Fulfilling orders accurately and within the stated timeframe.

• Ensuring food products are safe for consumption and properly packaged.

(c) Prohibited Vendor Conduct. Vendors may not list products that are illegal, mislabeled, unsafe, or that violate any applicable law. GroboFood reserves the right to remove any product listing at its sole discretion without notice.

(d) Vendor Relationship. Vendors are independent contractors, not employees, agents, or partners of GroboFood. GroboFood is not a food producer, seller, or distributor. We facilitate the connection between vendors and consumers. Vendor relationships are further governed by the Vendor Marketplace Agreement.

(a) Transactions. All purchase transactions are directly between the buyer and the relevant vendor. GroboFood facilitates payment processing and order management but is not the seller of any food products and does not take title to any goods.

(b) Platform Fee. GroboFood charges a platform fee of 5% on the subtotal of each completed transaction. This fee is deducted automatically before vendor payouts. During the Beta Period, the platform fee is waived (0%). Standard commission rates apply post-launch with 30 days' written notice. See the Vendor Marketplace Agreement for full terms. Pricing is subject to change with 30 days' notice.

(c) Payment Processing. All payments are processed by Stripe, Inc. under their Terms of Service and Privacy Policy. By making a purchase, you agree to Stripe's terms. GroboFood does not store, process, or have access to raw payment card data. Vendor payouts are handled via Stripe Connect.

(d) Order Fulfillment. GroboFood is not responsible for order fulfillment, product quality, accuracy, freshness, packaging, or delivery. Any disputes regarding the goods themselves should be directed to the vendor in the first instance.

(e) Refunds & Cancellations. Refunds are handled on a case-by-case basis. To request a refund, contact support@grobofood.com within 48 hours of receiving your order. GroboFood may facilitate the refund process but is not obligated to issue refunds for vendor-fulfilled orders unless the product is demonstrably unsafe or the order was never fulfilled. Stripe's refund policies apply to all payment processing.

GroboFood may offer premium subscription plans that unlock additional features such as advanced nutrition analytics, expanded AI meal planning, and enhanced creator tools.

(a) Billing. Subscriptions are billed on a recurring basis (monthly or annually) via the payment method on file. By subscribing, you authorize GroboFood to charge the applicable fees automatically.

(b) Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.

(c) Free Trials. If a free trial is offered, you will not be charged until the trial period ends. You may cancel before the trial ends to avoid charges.

(d) Price Changes. We will provide at least 30 days' notice before changing subscription pricing. Continued use after the notice period constitutes acceptance of the new price.

The App includes an AI-powered food scanning feature. When you scan a food item, an image is transmitted to our server-side Supabase Edge Function (ai-scanner), which routes it to FatSecret Image Recognition (primary) or Google Gemini 2.5 (fallback) for nutritional analysis. Images are never sent directly from your device to third-party AI services.

(a) Accuracy Disclaimer. Nutritional estimates generated by AI scanning are approximations only. Actual nutritional content may vary based on preparation method, portion size, brand, and other factors. This information is for general wellness purposes only.

(b) Not Medical Advice. Nutrition information, meal plans, AI-generated dietary recommendations, and any output from the Nutrition Advisor feature are NOT medical advice. They should not be used to diagnose, treat, cure, or prevent any health condition. Always consult a qualified healthcare professional before making significant dietary changes, particularly if you have a medical condition, allergy, or are taking medication.

(c) Allergen Responsibility. GroboFood is not responsible for food allergies, intolerances, or adverse reactions. Always verify ingredients and allergens directly with the vendor before consuming any product.

(d) Data Handling. Food scan images are transmitted to FatSecret or Google Gemini via our server-side edge function for analysis only. We do not retain scan images after the response is returned. FatSecret's and Google's own privacy policies govern their data handling.

(a) Your Ownership. You retain ownership of the original content you create and post through the App, including recipes, meal plans, photos, posts, reviews, and comments ("Your Content").

(b) License to GroboFood. By posting Your Content, you grant GroboFood a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and adapt Your Content solely for the purpose of operating and improving the App and its features. This license ends when you delete Your Content or your account, subject to content previously shared with others.

(c) Content Standards. You agree not to post content that:

• Is illegal, harmful, harassing, defamatory, obscene, or threatening.

• Infringes any third party's intellectual property, privacy, or publicity rights.

• Contains false or misleading nutritional or health claims.

• Constitutes spam, unsolicited advertising, or unauthorized commercial promotion.

• Depicts or promotes dangerous, unsafe, or illegal food handling practices.

(d) Content Moderation. GroboFood reserves the right to remove any content that violates these Terms or our Community Guidelines, without prior notice.

The GroboFood community is built on respect, trust, and a shared love of food. You agree to:

• Treat all users, vendors, and GroboFood staff with respect.

• Post honest, good-faith reviews and ratings.

• Not use the platform to harass, bully, or discriminate against any person on the basis of race, ethnicity, gender, religion, disability, sexual orientation, or any other protected ground.

• Not create duplicate or fake accounts.

• Respect vendors' business information and not misuse their contact details.

Repeated or severe violations of these guidelines may result in immediate and permanent account termination without refund.

All content, software, design, trademarks, logos, and technology comprising the GroboFood App (excluding Your Content) are owned by or licensed to GroboFood Inc. and are protected by Canadian and international intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from any GroboFood proprietary materials without our express written permission.

The GroboFood name, logo, and brand marks are trademarks of GroboFood Inc. Unauthorized use is strictly prohibited.

Your use of the App is also governed by our Privacy Policy, available in Settings → About → Privacy Policy, and our PIPEDA Compliance Statement.

Key data practices:

• We collect personal information as described in our Privacy Policy to operate and improve the App.

• We do NOT sell, rent, or trade your personal information — including health and nutrition data — to any third party for advertising purposes.

• Health data (food logs, weight, fasting schedules) is treated as sensitive and is never shared with advertisers.

• You may request deletion of your personal data at any time through Settings or by emailing privacy@grobofood.com.

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

GroboFood does not warrant that:

• The App will be uninterrupted, error-free, or secure at all times.

• Vendor product listings are accurate, complete, or current.

• AI-generated nutritional estimates are accurate or suitable for your specific health needs.

• The App will be free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of implied warranties. To the extent required by applicable Canadian law, some of the above exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GROBOFOOD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages.

• Loss of profits, revenue, data, business, or goodwill.

• Personal injury or property damage arising from food products purchased through the App.

• Adverse health reactions from foods ordered or nutrition information relied upon.

• Service interruptions, data loss, or unauthorized access to your account.

• Actions or omissions of vendors, third-party processors, or other users.

In any event, GroboFood's total aggregate liability to you for all claims arising under these Terms shall not exceed the greater of (a) CAD $50.00, or (b) the total amount of platform fees you paid to GroboFood in the 12 months immediately preceding the claim.

Nothing in these Terms limits liability for death, personal injury, fraud, or gross negligence to the extent such limitation is prohibited by law.

You agree to indemnify, defend, and hold harmless GroboFood Inc. and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or our Privacy Policy.

• Your Content or any content you submit to the App.

• Your use of the App or any products purchased through it.

• Your violation of any third-party rights or applicable law.

• Claims by buyers against products you listed as a vendor.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

(a) Informal Resolution. Before initiating formal proceedings, you agree to contact us at support@grobofood.com to attempt to resolve the dispute informally. We will attempt to resolve the matter within 30 days.

(b) Jurisdiction. If informal resolution fails, you consent to the exclusive jurisdiction of the courts of the Province of Ontario for any dispute arising out of or relating to these Terms or the App.

(c) Class Action Waiver. To the extent permitted by applicable law, you waive any right to participate in a class action lawsuit or class-wide arbitration against GroboFood.

(d) Consumer Rights. Nothing in these Terms affects your statutory rights as a consumer under applicable Canadian consumer protection legislation.

(a) By You. You may stop using the App and delete your account at any time through Settings → Account → Delete Account.

(b) By GroboFood. We reserve the right to suspend or permanently terminate your account, with or without notice, if:

• You violate these Terms or our Community Guidelines.

• We detect fraudulent, abusive, or illegal activity.

• We are required to do so by law or court order.

(c) Effect of Termination. Upon termination, your right to access the App ceases immediately. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and governing law) will survive termination.

(d) Data After Termination. Your data will be handled in accordance with our Privacy Policy and applicable retention obligations.

The App integrates with the following third-party services, each governed by their own terms and privacy policies:

• Stripe: payment processing and vendor payouts (stripe.com/legal)

• FatSecret: food recognition and nutritional database (fatsecret.com)

• Google Gemini: AI vision fallback for novel and unlabelled foods (cloud.google.com)

• Supabase: backend database, authentication, and file storage (supabase.com/terms)

• Sentry: error tracking and performance monitoring (sentry.io)

• Upstash Redis: response caching for improved performance (upstash.com)

• Mapbox: map and location services for vendor discovery (mapbox.com)

GroboFood is not responsible for the practices, content, or availability of these third-party services. By using the App, you acknowledge that your use of these integrated services is subject to their respective terms.

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices. When we make material changes, we will:

• Display a prominent notice in the App.

• Update the "Last Updated" and "Effective Date" at the top of this document.

• Where required by law, seek your renewed consent.

Your continued use of the App after the effective date of any updated Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App.

• Entire Agreement: These Terms, together with our Privacy Policy and PIPEDA Compliance Statement, constitute the entire agreement between you and GroboFood regarding the App.

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

• No Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.

• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. GroboFood may assign its rights freely.

• Force Majeure: GroboFood is not liable for delays or failures in performance resulting from causes beyond its reasonable control.

For questions or concerns about these Terms of Service:

GroboFood Inc.
Ontario, Canada

For unresolved complaints, you may also contact Consumer Protection Ontario at consumerprotectionontario.ca or the Competition Bureau of Canada at competitionbureau.gc.ca.